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Privacy Policy

Last updated: 11 June 2026

MIB Plumbing LTD ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our games, applications, websites, and related services (collectively, the "Services").

We are a company registered in England and Wales. Our registered address is 60 Mill Mead Industrial Centre, Mill Mead Road, Millmead Business Centre, London, N17 9QU, United Kingdom.

1. Information We Collect

1.1 Information You Provide

We may collect information you provide directly, including:

  • Contact information (name, email address) when you contact us or create an account
  • Profile information (username, avatar, preferences)
  • Communications you send to us (support requests, feedback)
  • User-generated content within our Services

1.2 Automatically Collected Information

When you use our Services, we may automatically collect:

  • Device information (device type, operating system, unique device identifiers)
  • Log data (IP address, access times, pages viewed, app crashes)
  • Gameplay data (progress, achievements, in-game interactions)
  • Analytics data through third-party analytics tools

1.3 Information from Third Parties

We may receive information from third-party platforms (such as Google Play, Apple App Store, or social media platforms) when you interact with our Services through those platforms, including your public profile information and friend lists where applicable.

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Services
  • Personalise your experience and deliver relevant content
  • Process transactions and send related information
  • Send technical notices, updates, and support messages
  • Respond to your comments, questions, and customer service requests
  • Monitor and analyse trends, usage, and activities
  • Detect, investigate, and prevent fraud or other illegal activities
  • Comply with legal obligations

3. Advertising and Third-Party Partners

Our Services may display advertisements provided by third-party advertising networks. These partners may use cookies, device identifiers, and similar technologies to collect information about your activity within our Services and across other apps and websites to provide you with targeted advertising.

Advertising identifiers: We and our advertising partners may collect and use your device's advertising identifier (such as Google Advertising ID or Apple IDFA) to serve personalised ads and measure ad performance.

Opt-out: You can opt out of personalised advertising by adjusting your device settings:

  • Android: Settings > Google > Ads > Opt out of Ads Personalisation
  • iOS: Settings > Privacy > Tracking > disable "Allow Apps to Request to Track"

Our advertising partners may include, but are not limited to, Google AdMob, Unity Ads, and AppLovin. Each partner operates under their own privacy policy, and we encourage you to review their policies for more information.

We participate in the Digital Advertising Alliance's (DAA) Self-Regulatory Program and adhere to the DAA Principles for Online Behavioral Advertising.

4. Children's Privacy

We take the protection of children's privacy very seriously.

Our Services are not directed to children under the age of 13 (or the applicable age of digital consent in your jurisdiction, such as 16 in the EU/UK under GDPR/UK GDPR). We do not knowingly collect personal information from children under these ages.

If we learn that we have collected personal information from a child under the applicable age without verifiable parental consent, we will take immediate steps to delete that information from our servers.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at yadavanujjj2121@gmail.com so that we can take appropriate action.

For users between 13 and 18 years of age, we recommend parental supervision when using our Services. We do not serve behavioural advertising to users we know to be under 18.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit using TLS/SSL protocols
  • Encryption of sensitive data at rest
  • Regular security assessments and penetration testing
  • Access controls and authentication mechanisms
  • Employee training on data protection practices
  • Incident response procedures for potential data breaches

While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, and applicable legal requirements.

7. Your Rights and Data Deletion

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you
  • Rectification: Request correction of inaccurate or incomplete data
  • Erasure: Request deletion of your personal data
  • Restriction: Request restriction of processing of your data
  • Portability: Request transfer of your data in a structured, machine-readable format
  • Objection: Object to processing of your data for certain purposes
  • Withdraw consent: Withdraw your consent at any time where processing is based on consent

7.1 How to Request Data Deletion

You may request deletion of your personal data at any time through any of the following methods:

  • Email: Send a deletion request to yadavanujjj2121@gmail.com with the subject line "Data Deletion Request"
  • In-app: Where available, use the account deletion option in the app's settings menu

Upon receiving your request, we will verify your identity and process the deletion within 30 days. We will confirm completion of the deletion via email. Please note that some data may be retained where required by law or for legitimate business purposes (such as fraud prevention), and we will inform you of any such exceptions.

8. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from those of your country. We ensure appropriate safeguards are in place for any such transfers, including Standard Contractual Clauses approved by the European Commission or the UK Information Commissioner's Office, as applicable.

9. Cookies and Tracking Technologies

Our websites may use cookies and similar tracking technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings. For detailed information about the cookies we use and how to manage them, please refer to our cookie settings available on our website.

10. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of every website and service you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Services after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

  • Email: yadavanujjj2121@gmail.com
  • Phone: +44 7856 239943
  • Address: MIB Plumbing LTD, 60 Mill Mead Industrial Centre, Mill Mead Road, Millmead Business Centre, London, N17 9QU, United Kingdom

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated. The ICO can be contacted at ico.org.uk.

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